VoIP Features that Can Benefit Small and Mid-Sized Businesses

Switching over to VoIP business phone systems has been a thing for small businesses today. It is known to have a lot of advantages, but still, a lot of small business owners are overlooking some features that of value. Options like voicemail, call waiting, toll-free numbers, call forwarding, and remote operation are clear and obvious good feature for switching to VoIP. However, you’ll find below a list of other features that can help your business grow.


#1 Find me/Follow me call routing:  this is a feature Mobile workers will appreciate. It allows you to create a list of numbers where you can be found before the call gets pushed to voicemail. Sounds interesting? Here is how it works, let’s say you might have your office phone ring twice, but on the third ring, your cell phone starts to ring, and then on the fifth, your home phone. When the list ends, the caller gets sent to voicemail. This way you will not miss any calls.

#2 Voicemail to email transcription: you can take your time and read your emails in your own time just by allowing your phone system transcribe your voicemail messages to text and send to a preferred email of your choice. This way you don’t have to worry about writing names, numbers and addresses every now and then. It will also help you organize and search for your voicemails in a way that is easily accessible.

#3 Music on hold: Putting callers on hold sometimes to resolve their issues is of importance when a customer calls. Which is why this particular feature might be very good use to you. Choose what your callers listen to as they wait. (Tip: A soft relaxing music will be perfect.)

#4 Auto attendant (electronic receptionist): this is one of the hidden gems of Premium VoIP services. This feature enables callers to interact with a menu to choose a suitable extension for why they called. That will help show professionalism in your business.

#5 Bandwidth utilization and inbound/outbound call detail reports: Data tracking is very important to your everyday business transactions as it helps you focus and direct your company’s time and energy to what is working. A managed, cloud-based VoIP service can provide you with detailed bandwidth utilization information that allows you to view and manage data usage over a period of time. Inbound and outbound call detail reports let you view details of your company’s call history, including rate centers, duration, originator, destination, and cost.