Managing incoming calls efficiently requires powerful and easy-to-use tools. As traffic grows intense, administrators often find themselves caught up dealing with call transfers and queues while traffic keeps on building.
The switchboard is a feature that allows users to view and manage calls in real time. To access the switchboard from within the 3CX Web Client, simply navigate to the “Switchboard” page in the Web Client navigation menu.
You can also immediately see the status of each of your colleagues and call them directly by simply clicking on their profile button.
The switchboard also provides a Queue Call view for which incoming calls can be easily managed by right-clicking on a queue call. The switchboard provides actions to transfer to another agent or to drop, park or record the call.