How to make/ Receive calls on the 3CX web client

Did you know that making and receiving calls on the 3CX web client is as easy as can be? Here’s how:

Making Calls

You can initiate a call in the following ways in the 3CX client:


1) Making a call to an already existing contact

You can search for the phone contact by name, extension or Email address

Select your desired contact and click on the “Phone” icon

2) Making a call to an external party

To make a call to an external party, press the “on-screen dial pad” button, enter the number and click “Call”.

And just like that, your call is connected!

Receiving Calls with the 3CX Client

Incoming calls are conveniently displayed as a pop-up in the 3CX web client, when you receive a call, a screen will appear and you can click “Answer”, “Decline” or “Divert to Voicemail” accordingly.

You can even transfer, record or elevate the active call to a conference call, right on the 3CX web client by simply clicking on the respective button on the pop up.

There you have it, making and receiving calls on 3CX is a walk in the park!