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Most times than not, small businesses get overwhelmed by the process of handling business calls every day.
In as much as it is easy to think that having a business phone is just an aesthetic and extra cost, one cannot deny the many benefits having a business phone provides to a business.
If you’re still not convinced that you need a phone system, check out 5 important statistics that will show you just how important it is for your small business to have a business phone.
1) 65% of customers prefer to contact a business by phone while only 24% are satisfied with only a web form for product purchases or service subscriptions.
In a report carried out by Call intelligence index, which analyzed over 50 million phone calls said 65% of customers prefer to contact a business by phone while only 24% are satisfied with only a web form for product purchases or service subscriptions.
Small businesses can leverage on business phone systems to interact with their customers and prospective clients as well.
2) 75% of consumers believe that calling is still the best way to get a quick response from a business.
A survey carried out by New voice media proved that customers in the US believe calling still remains the most effective form of customer support and get a quick response to issues.
3) Businesses may reduce the cost of international calling up to 90%
On average, companies save between 50-75% when they switch to VoIP. With VoIP, you can communicate internally (within your company) and externally (with the outside world), without having to worry about the cost of roaming.
4) WhatsApp has had mobile VoIP in addition to traditional messaging since March 2015
Companies are not adopting VoIP because they “think” it could be the next big thing: they’re doing this because VoIP is already here and companies that don’t invest significant resources in its development today will get left behind tomorrow. The same goes for small businesses.
5) 25% of a CEO’s time is spent on phone calls (On a typical working day)
This is a clear indication of how important phone calls still are. Phone systems still remain the primary communication tool for most companies and having small businesses adopt the same technology would definitely bring about a positive change in its business process.